Refund Policy of GentleKitchen

Thank you for dining with GentleKitchen. If you are not entirely satisfied with your purchase, we're here to help. This Refund Policy applies to all purchases made online at gentlekitchen.site or directly through our order line +39 06 6868 600.

Returns

You have 30 minutes to request a refund from the time you receive your order. If you receive a food item that is different from the description on gentlekitchen.site or through our provided service, you may be eligible for a refund.

Refund Eligibility

To be eligible for a return and refund, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned for hygiene reasons such as food, perishable goods, etc.

Please do not send your purchase back to the origin address without first contacting us at our +39 06 6868 600.

Partial Refunds

In certain situations, only partial refunds may be granted:
- If an item is not in its original condition, is damaged, or missing parts for reasons not due to our error.
- Any item that is more than 30 minutes after delivery.

Refunds

Once your refund request is received and inspected, we will send you an email or call to notify you that we have received your returned item. We will also notify you of the approval or rejection